PantherGroup LLC

Synkly Terms of Use

Last updated: April 19, 2026

These Terms of Use ("Terms") govern your access to and use of Synkly, including our mobile applications, websites, and related services (collectively, the "Services"). The Services are owned and operated by PantherGroup LLC ("PantherGroup," "we," "us," or "our").

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be legally able to enter into these Terms to use Synkly. You may use the Services only for lawful purposes and in compliance with these Terms and applicable laws. You are responsible for ensuring that the information you provide is accurate, current, and complete.

2. What Synkly Does

Synkly helps users book and manage appointments, interact with office and provider workflows, manage account information, receive transactional notifications, and complete related document, intake, consent, insurance, and communication workflows.

Availability of features may vary by office, provider, location, platform, account type, and configuration.

3. No Emergency Use

Synkly is not an emergency service. If you have a medical emergency, call 911 or your local emergency number immediately. Do not rely on Synkly for urgent, emergency, or time-sensitive medical needs.

4. No Medical Advice

Synkly does not provide medical advice, diagnosis, treatment, or clinical decision-making. Any health-related information made available through the Services is for administrative, scheduling, intake, document, communication, or related workflow purposes only.

Healthcare providers and offices are solely responsible for medical advice, diagnosis, treatment, clinical decisions, patient care, professional obligations, and healthcare recordkeeping.

5. Not a Medical Device

Synkly is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Synkly is not intended to replace professional medical judgment or provider-patient communication.

6. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. You agree to notify us promptly at security@panthergroupllc.com if you believe your account has been compromised or you need to report a security concern.

We may require identity verification, authentication, or additional security steps before allowing access to certain features or fulfilling certain requests.

7. Appointments, Providers, and Offices

Appointment availability, scheduling rules, cancellations, no-shows, office policies, provider participation, services, pricing, insurance acceptance, and clinical decisions are controlled by the relevant office, provider, or business, not PantherGroup.

Synkly does not guarantee appointment availability, provider availability, provider quality, treatment outcomes, insurance coverage, payment amounts, or that any provider or office will accept or complete a requested appointment.

8. Insurance and Payment Information

Synkly may allow you to provide insurance or related information. Providing insurance information through Synkly does not guarantee eligibility, benefits, coverage, reimbursement, claim approval, payment amount, or provider participation.

You are responsible for confirming insurance coverage, benefits, costs, referrals, authorizations, copays, deductibles, and payment obligations with your insurer, provider, or office.

9. Documents, Forms, and Electronic Signatures

Synkly may allow users to upload, complete, review, acknowledge, or sign documents and forms. You are responsible for reviewing documents carefully before submitting them.

By submitting forms, acknowledgments, or signatures through Synkly, you agree that your electronic actions may be used to evidence your consent, acknowledgment, or submission to the extent permitted by applicable law.

10. User Responsibilities

You agree not to:

• Use the Services unlawfully or fraudulently
• Provide false, misleading, or unauthorized information
• Access another person's account without permission
• Upload malicious code or interfere with the Services
• Attempt to bypass security, authentication, access controls, rate limits, or audit controls
• Use the Services to harass, abuse, threaten, or harm others
• Scrape, copy, reverse engineer, or misuse the Services except where allowed by law
• Upload content that you do not have the right to submit

11. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information. By using the Services, you acknowledge our Privacy Policy.

12. Account Deletion and Termination

You may request deletion of your Synkly account in the app or through our public account deletion instructions.

Deletion is not always immediate and may not remove every record. PantherGroup, providers, offices, or service providers may retain information where required or permitted by law, regulation, healthcare recordkeeping obligations, security requirements, audit obligations, fraud prevention, dispute resolution, backup retention, or enforcement of these Terms.

We may suspend, restrict, or terminate access to the Services if we believe you violated these Terms, created risk, misused the Services, or if continued access may create legal, security, privacy, operational, or compliance concerns.

13. Third-Party Services

The Services may depend on or link to third-party services, including infrastructure, maps, authentication, storage, analytics, crash reporting, messaging, payment, office, provider, or external website services. Third-party services may have their own terms and privacy policies.

PantherGroup is not responsible for third-party services that we do not control.

14. Intellectual Property

The Services, including software, design, branding, text, graphics, logos, workflows, and other materials, are owned by PantherGroup or its licensors and are protected by intellectual property laws.

These Terms do not transfer ownership of the Services to you. PantherGroup grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose in compliance with these Terms.

15. Service Changes and Availability

We may modify, suspend, discontinue, or limit the Services or any feature at any time. We do not guarantee that the Services will be uninterrupted, error-free, secure, or always available.

16. Disclaimers

The Services are provided "as is" and "as available" to the maximum extent permitted by law. PantherGroup disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and security.

PantherGroup does not guarantee provider availability, appointment availability, treatment outcomes, insurance coverage, document acceptance, or uninterrupted access to the Services.

17. Limitation of Liability

To the maximum extent permitted by law, PantherGroup and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, service interruption, device failure, unauthorized access, or other intangible losses arising from or related to the Services.

To the maximum extent permitted by law, PantherGroup's total liability for claims related to the Services will not exceed the greater of the amount you paid directly to PantherGroup for the Services in the six months before the claim or $100.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless PantherGroup and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Services, your violation of these Terms, your violation of law, your content, or your misuse of another person's information.

19. Governing Law

These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law principles, unless a mandatory law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice as required by law or through the Services. The "Last updated" date shows when these Terms were last revised.

Your continued use of the Services after changes become effective means you accept the updated Terms.

21. Contact

PantherGroup LLC
Email: legal@panthergroupllc.com