Panther Group LLC

Synkly Terms of Use

Last updated: June 17, 2026

Revision: 2026-06-17

These Terms of Use ("Terms") govern your access to and use of Synkly, including our mobile applications, websites, and related services (collectively, the "Services"). The Services are owned and operated by Panther Group LLC, operating under the trade name Synkly ("Panther Group," "we," "us," or "our").

Contact: legal@panthergroupllc.com

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and legally able to enter into these Terms to create or control a Synkly user account. By creating an account, you confirm that you are 18 years of age or older. Synkly does not knowingly permit individuals under 18 to create their own accounts.

The Services may support appointment, document, account, and healthcare workflows involving minors as patients only through a parent, guardian, healthcare provider, healthcare office, or other authorized party where permitted by applicable law.

Dependent Profiles and Guardian Authority

If you create, manage, book, submit information for, or sign documents for a dependent or minor, you represent that you are the parent, legal guardian, primary guardian, authorized caregiver, or other person legally permitted to act for that patient. You are responsible for keeping dependent information accurate and for using dependent features only within your authority.

You may use the Services only for lawful purposes and in compliance with these Terms and applicable laws.

You are responsible for ensuring that the information you provide is accurate, current, and complete.

2. What Synkly Does

Synkly helps users book and manage appointments, interact with office and provider workflows, manage account information, receive transactional notifications, and complete related document, intake, consent, insurance, and communication workflows.

Availability of features may vary by office, provider, location, platform, account type, and configuration.

Synkly may use privacy-protected, thresholded, aggregated search-demand information, such as provider categories searched and general geographic areas searched, to improve the Services and understand demand for healthcare services in specific markets. These retained aggregate metrics are not stored with user account identifiers, device identifiers, raw search text, exact location history, appointment details, or Protected Health Information (PHI).

2A. Synkly SMS Appointment Reminder Program

Synkly may offer optional SMS appointment reminders and confirmation messages under the program name "Synkly SMS Appointment Reminders." These messages are transactional and are used for appointment-related reminders, confirmations, follow-up prompts, opt-out confirmations, opt-in confirmations, and help responses. Synkly does not use this SMS program for marketing or promotional messages.

You can opt in to SMS appointment reminders through the Synkly mobile app after creating an account and verifying your phone number. SMS consent is optional and is not a condition of purchasing, using, or receiving Synkly services or healthcare services from any office or provider. You can turn SMS reminders off in your Synkly profile notification preferences at any time.

Message frequency varies based on your appointment activity, notification preferences, and office workflow. You may receive no SMS messages, or you may receive one or more transactional messages for an appointment or appointment-related action. Message and data rates may apply.

To opt out of Synkly SMS appointment reminders, reply STOP to a Synkly SMS message. For help, reply HELP or contact support@panthergroupllc.com. After you opt out, you may reply START to resubscribe where supported, or re-enable SMS reminders in your Synkly profile.

SMS appointment reminders are a convenience and may be delayed, filtered, or unavailable. Do not rely on SMS for emergencies, urgent medical needs, clinical instructions, or time-sensitive medical decisions.

3. No Emergency Use

Synkly is not an emergency service.

If you have a medical emergency, call 911 or your local emergency number immediately. Do not rely on Synkly for urgent, emergency, or time-sensitive medical needs.

4. No Medical Advice

Synkly does not provide medical advice, diagnosis, treatment, or clinical decision-making. Any health-related information made available through the Services is for administrative, scheduling, intake, document, communication, or related workflow purposes only.

Healthcare providers and offices are solely responsible for medical advice, diagnosis, treatment, clinical decisions, patient care, professional obligations, and healthcare recordkeeping.

5. Not a Medical Device

Synkly is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Synkly is not intended to replace professional medical judgment or provider-patient communication.

6. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. You agree to notify us promptly at security@panthergroupllc.com if you believe your account has been compromised or you need to report a security concern.

We may require identity verification, authentication, or additional security steps before allowing access to certain features or fulfilling certain requests.

7. Appointments, Providers, and Offices

Appointment availability, scheduling rules, cancellations, no-shows, office policies, provider participation, services, pricing, insurance acceptance, and clinical decisions are controlled by the relevant office, provider, or business, not Panther Group.

Synkly does not guarantee appointment availability, provider availability, provider quality, treatment outcomes, insurance coverage, payment amounts, or that any provider or office will accept or complete a requested appointment.

When you book an appointment for a dependent, the dependent is the patient and you may be treated as the guardian or contact for scheduling, reminders, confirmations, forms, insurance, and office workflows. Offices and providers may apply their own policies before accepting, confirming, treating, rescheduling, or canceling dependent appointments.

8. Insurance and Payment Information

Synkly may allow you to provide insurance or related information. Providing insurance information through Synkly does not guarantee eligibility, benefits, coverage, reimbursement, claim approval, payment amount, or provider participation.

You are responsible for confirming insurance coverage, benefits, costs, referrals, authorizations, copays, deductibles, and payment obligations with your insurer, provider, or office.

9. Documents, Forms, and Electronic Signatures

Synkly may allow users to upload, complete, review, acknowledge, or sign documents and forms. You are responsible for reviewing documents carefully before submitting them.

By submitting forms, acknowledgments, or signatures through Synkly, you agree that your electronic actions may be used to evidence your consent, acknowledgment, or submission to the extent permitted by applicable law.

If you submit, acknowledge, or sign a document on behalf of a dependent, you represent that you have authority to do so. Offices and providers remain responsible for determining whether a guardian signature, consent, identity verification, or additional documentation is legally or clinically sufficient.

Some documents may have legal, healthcare, insurance, financial, or consent consequences. Contact the relevant provider, office, or qualified professional if you have questions before submitting a document.

10. User Responsibilities

You agree not to:

• Use the Services unlawfully or fraudulently
• Provide false, misleading, or unauthorized information
• Access another person's account without permission
• Upload malicious code or interfere with the Services
• Attempt to bypass security, authentication, access controls, rate limits, or audit controls
• Use the Services to harass, abuse, threaten, or harm others
• Scrape, copy, reverse engineer, or misuse the Services except where allowed by law
• Upload content that you do not have the right to submit
• Create, access, manage, or share a dependent profile only if you have appropriate authority

11. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information. By using the Services, you acknowledge our Privacy Policy.

12. Account Deletion and Termination

You may request deletion of your Synkly account in the app or through our public account deletion instructions.

Deletion is not always immediate and may not remove every record. Panther Group, providers, offices, or service providers may retain information where required or permitted by law, regulation, healthcare recordkeeping obligations, security requirements, audit obligations, fraud prevention, dispute resolution, backup retention, or enforcement of these Terms.

Removing a dependent profile, guardian access, or account access may not delete appointment records, consent records, insurance records, audit logs, provider records, or other records that must be retained by Synkly, healthcare offices, providers, or service providers.

We may suspend, restrict, or terminate access to the Services if we believe you violated these Terms, created risk, misused the Services, or if continued access may create legal, security, privacy, operational, or compliance concerns.

13. Third-Party Services

The Services may depend on or link to third-party services, including infrastructure, maps, authentication, storage, analytics, crash reporting, messaging, payment, office, provider, or external website services. Third-party services may have their own terms and privacy policies.

Panther Group is not responsible for third-party services that we do not control.

13A. Aggregated Usage and Search-Demand Data

Synkly may collect and use privacy-protected, thresholded aggregate information about how users interact with Explore and search features, including categories or subcategories searched, search mode, result count ranges, and general geographic or market areas of search activity.

These retained aggregate metrics are not stored with individual user account identifiers, device identifiers, raw search text, exact location history, appointment details, patient profiles, provider identifiers, clinic identifiers, or PHI.

Synkly may use aggregated and de-identified demand insights to improve provider discovery, identify underserved areas, prioritize provider onboarding, and support internal business development. Synkly does not sell personal health information, individual search history, exact location history, patient profiles, or user-level demand data.

14. Intellectual Property

The Services, including software, design, branding, text, graphics, logos, workflows, and other materials, are owned by Panther Group or its licensors and are protected by intellectual property laws.

These Terms do not transfer ownership of the Services to you. Panther Group grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose in compliance with these Terms.

15. Service Changes and Availability

We may modify, suspend, discontinue, or limit the Services or any feature at any time. We do not guarantee that the Services will be uninterrupted, error-free, secure, or always available.

16. Disclaimers

The Services are provided "as is" and "as available" to the maximum extent permitted by law. Panther Group disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and security.

Panther Group does not guarantee provider availability, appointment availability, treatment outcomes, insurance coverage, document acceptance, or uninterrupted access to the Services.

17. Limitation of Liability

To the maximum extent permitted by law, Panther Group and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, service interruption, device failure, unauthorized access, or other intangible losses arising from or related to the Services.

To the maximum extent permitted by law, Panther Group's total liability for claims related to the Services will not exceed the greater of the amount you paid directly to Panther Group for the Services in the six months before the claim or $100.

Where a separate Business Associate Agreement, service agreement, or written business agreement governs the relationship between Panther Group LLC and a healthcare office, provider, clinic, or business, the liability terms of that agreement control with respect to PHI, healthcare data workflows, business services, and any covered healthcare implementation.

Some jurisdictions do not allow certain limitations. In those jurisdictions, limitations apply only to the extent permitted by law.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Panther Group and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Services, your violation of these Terms, your violation of law, your content, or your misuse of another person's information.

19. Governing Law

These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law principles, unless a mandatory law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice as required by law or through the Services. The "Last updated" date shows when these Terms were last revised.

Your continued use of the Services after changes become effective means you accept the updated Terms.

21. Contact

Panther Group LLC
Email: legal@panthergroupllc.com