Panther Group LLC
Synkly Account Deletion Instructions
Last updated: April 19, 2026
Synkly is owned and operated by Panther Group LLC.
Contact: privacy@panthergroupllc.com
This page explains how to request deletion of your Synkly account and related personal information.
How to Request Account Deletion
You can request account deletion in either of these ways:
- In the Synkly app, go to Profile, Account, Legal & Privacy, then Delete Account.
- Email privacy@panthergroupllc.com from the email address associated with your Synkly account and include the subject line "Synkly Account Deletion Request."
If you cannot access your account, email privacy@panthergroupllc.com and explain that you need help verifying your identity for an account deletion request.
Identity Verification
For your protection, Panther Group may need to verify that you control the account before processing deletion. Verification may include confirming your account email, recent account activity, or other information reasonably needed to prevent unauthorized deletion.
Do not send sensitive medical details, full insurance numbers, government ID numbers, or unnecessary health information by email.
What Happens After You Request Deletion
After we receive and verify your request, we will begin processing account deletion. We may:
- Disable or restrict normal account access
- Remove push notification tokens and stop nonessential account notifications
- Delete or de-identify profile information that is no longer needed
- Delete uploaded files or app records that are no longer needed and are not subject to retention
- Retain records where required or permitted by law, regulation, healthcare recordkeeping obligations, audit requirements, security needs, fraud prevention, provider obligations, dispute resolution, or backup retention
Data That May Be Deleted
Depending on your account and applicable requirements, data that may be deleted or de-identified includes:
- Synkly account access
- Authentication credentials
- Device and push notification tokens
- Profile information not needed for retained records
- App preferences
- Uploaded content not needed for legal, security, audit, provider, healthcare, or dispute-related retention
Data That May Be Retained
Some data may need to be retained after an account deletion request, including:
- Appointment records
- Consent forms, acknowledgments, signatures, and related document records
- Insurance-related records
- Provider, office, or healthcare-related records
- Audit logs and security logs
- Fraud-prevention and abuse-prevention records
- Records needed for legal, regulatory, tax, accounting, dispute, or enforcement purposes
- Backup copies until they expire under normal backup schedules
Retained information will be limited to what Panther Group or the relevant provider, office, or service provider determines is required or permitted for the applicable purpose.
Processing Time
Panther Group will process verified deletion requests within a reasonable time and in accordance with applicable law. Some records may take longer to remove from active systems, backups, logs, or provider-related workflows.
If additional verification or clarification is needed, we may contact you using the email address associated with your account.
Important Healthcare Notice
Synkly may support appointment, patient intake, document, consent, insurance, and provider-office workflows. Because these workflows may involve healthcare-related records, deletion may be subject to healthcare, legal, audit, provider recordkeeping, security, or dispute-resolution requirements.
Requesting deletion of your Synkly account does not require a healthcare provider or office to delete records that it is legally or professionally required or permitted to maintain.
Contact
Panther Group LLC
Email: privacy@panthergroupllc.com