PantherGroup LLC

Synkly Privacy Policy

Last updated: April 19, 2026

This Privacy Policy explains how PantherGroup LLC ("PantherGroup," "we," "us," or "our") collects, uses, discloses, retains, and protects information when you use Synkly, including our mobile applications, websites, and related services (collectively, the "Services").

Contact: privacy@panthergroupllc.com

Important Healthcare Notice

Synkly is designed for appointment booking and related patient, provider, office, document, notification, and account workflows. Some information handled through the Services may be sensitive health, insurance, appointment, identity, or healthcare-adjacent information.

Synkly is not intended to replace professional medical judgment, diagnosis, treatment, or advice from a licensed healthcare professional. Healthcare providers and offices using Synkly remain responsible for their own clinical, legal, privacy, security, and recordkeeping obligations.

Information We Collect

Account and Profile Information

• Name
• Email address
• Phone number
• Password or authentication credentials
• Date of birth
• Address
• Profile photo, if you choose to add one
• Account status, authentication status, and security-related information

Appointment and Office Information

• Appointment requests, bookings, confirmations, cancellations, and history
• Provider, office, business, location, and availability information
• Appointment notes or intake-related details you choose to provide
• Communications and notifications related to appointments or account activity

Health, Insurance, and Document Information

Depending on the features you use and the offices or providers connected to your account, Synkly may process information such as:

• Insurance card or insurance coverage information
• Uploaded documents, forms, identification images, or profile images
• Patient intake information
• Consent forms, acknowledgments, signatures, and related records
• Health-related information you enter or upload, including medical history, allergies, medications, conditions, family history, or similar information
• Text extracted from documents or images using optical character recognition when you choose to use those features

Device, Permission, and Technical Information

• Device type, operating system, app version, language, and region settings
• Push notification tokens and notification preference data
• Crash reports, diagnostic information, and performance data
• Security logs, access logs, audit records, and fraud-prevention signals
• Approximate or precise location information when you grant location permission and use location-based features, such as finding nearby offices
• Camera, photo library, and file information when you grant permission and choose to upload or capture content

Analytics Information

We may use analytics and diagnostic tools to understand app reliability, performance, feature usage, and errors. We do not intentionally use analytics to sell sensitive health information. We work to avoid placing health information, uploaded document content, or unnecessary personal identifiers in analytics or crash reports.

How We Collect Information

• Directly from you when you create an account, complete forms, book appointments, upload documents, or use app features
• From healthcare offices, providers, staff, or businesses connected to appointment and patient workflows
• Automatically from your device and app activity when needed for security, diagnostics, notifications, analytics, and service operation
• From service providers that help us operate the Services, such as Firebase, Google Cloud, Google Maps, push notification providers, hosting, storage, authentication, analytics, and crash reporting services

How We Use Information

• Create, authenticate, secure, and manage your account
• Let you search for offices or providers, book appointments, and manage appointment activity
• Support patient intake, consent, document, insurance, and related workflows
• Send transactional notifications about appointments, account activity, security, or requested services
• Provide customer support and respond to requests
• Maintain audit logs and security records
• Detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized access
• Improve reliability, performance, accessibility, and product quality
• Comply with legal, regulatory, contractual, audit, recordkeeping, and dispute-resolution obligations

How We Share Information

Healthcare Offices, Providers, and Authorized Staff

Information related to appointments, intake, documents, insurance, consent, or patient workflows may be shared with the healthcare offices, providers, staff, or businesses involved in providing or managing those services.

Service Providers

We may use vendors and infrastructure providers to operate the Services, including authentication, database, storage, hosting, push notifications, maps, analytics, crash reporting, OCR, security, and support tools. These service providers may process information on our behalf according to their agreements with us.

Legal, Security, and Compliance Reasons

We may disclose information when we believe it is necessary to comply with law, regulation, legal process, professional obligations, security requirements, fraud prevention, audit obligations, or to protect the rights, safety, and security of users, providers, PantherGroup, or others.

Business Transfers

If PantherGroup is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

No Sale of Health Information

We do not sell personal health information. We do not use personal health information for third-party advertising. We do not share personal health information with data brokers.

Permissions

• Notifications: to send appointment, account, and transactional alerts
• Location: to help find nearby offices or location-based appointment options
• Camera: to capture profile photos, insurance cards, documents, or other uploaded content
• Photos or files: to select and upload images, documents, or related records

You can change device permissions through your device settings. Some features may not work if a required permission is disabled.

Data Retention

We retain information for as long as needed to provide the Services, operate the app, protect security, meet legal or regulatory obligations, support provider and office recordkeeping, maintain audit logs, resolve disputes, and enforce agreements.

Retention periods vary by information type. Some records, including appointment records, consent records, document records, audit logs, security logs, provider-related records, insurance-related records, or healthcare-related records, may need to be retained after an account deletion request where required or permitted by law, regulation, provider recordkeeping obligations, fraud prevention, security, audit, or dispute-resolution needs.

Account Deletion

You may request deletion of your Synkly account in the app or by using our public account deletion instructions.

When you request deletion, we will begin a deletion review and processing workflow. We may delete, de-identify, anonymize, restrict, or retain information depending on the type of data and applicable legal, regulatory, security, audit, provider-record, and dispute-resolution requirements.

To request account deletion outside the app, email privacy@panthergroupllc.com or use the Synkly account deletion page.

Your Choices and Rights

• Access certain personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw certain permissions
• Object to or restrict certain processing
• Request information about data practices

You can update some account information in the app. You can also contact us at privacy@panthergroupllc.com. We may need to verify your identity before fulfilling certain requests.

Security

We use technical, administrative, and organizational safeguards designed to protect information. These may include authentication controls, access restrictions, encrypted transport, protected storage, audit logging, signed access links, monitoring, and other security measures.

No system is perfectly secure. You are responsible for protecting your login credentials, using a secure device, and notifying us at security@panthergroupllc.com if you believe your account has been compromised or you need to report a security concern.

Children

Synkly is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. The Services are intended for users who are legally able to create and manage their own account, or who are using the Services with proper authorization where permitted by applicable law.

Third-Party Services and Links

The Services may include third-party services, maps, links, provider information, or integrations. Third-party services are governed by their own privacy policies and terms. We are not responsible for third-party privacy or security practices.

HIPAA and Regulated Data

Some information handled through Synkly may be subject to healthcare privacy, security, or recordkeeping laws depending on the role of the healthcare provider, business, or office involved and the agreements in place.

PantherGroup does not make a blanket public claim that every use of Synkly is HIPAA compliant. Covered entities, business associates, providers, offices, and other regulated parties are responsible for determining their own obligations and using Synkly only under appropriate agreements, configurations, and safeguards.

International Use

Synkly is operated by PantherGroup LLC. If you use the Services from outside the United States or Puerto Rico, your information may be processed in the United States or other locations where our service providers operate. By using the Services, you understand that laws in those locations may differ from laws in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice as required by law or through the Services. The "Last updated" date shows when this Privacy Policy was last revised.

Contact Us

PantherGroup LLC
Email: privacy@panthergroupllc.com